Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. I have a printing job I must have today. Is there any chance I can get it that quickly, or is it a lost cause?
2. Why does the color on my proof not match my PMS color?
3. I am not very familiar with the printing process, how do I know what type of paper, size, colors, etc. is best for my job?
4. Are corporate accounts available?
5. Can I e-mail my job to you?
6. Can you print on my paper, if I bring it to you?
7. Do you charge extra for rush jobs?
8. Do you print business cards?
9. I have heard a lot about digital printing, which is better digital or traditional offset printing, and how do I know which one to choose?
10. My boss wants me to design a direct mail piece, I have no idea where to begin or what the post office needs, can you help with this?
11. How long does it take for you to complete my order?
12. What is the minimum quantity I can order?
13. What is a "proof"?
14. Why do I need to look at a proof if I've already given you everything I need to have done?
15. How do I go about getting an estimate from you?

1. I have a printing job I must have today. Is there any chance I can get it that quickly, or is it a lost cause?
   You can get your printing that quickly. We specialize in tight deadline, rush situations. We understand that there are times when you need projects produced very quickly, and that’s why we’re in business. Contact one of our DocuMart locations and tell them you have a “hot rush”. We’re on it.
   
   
2. Why does the color on my proof not match my PMS color?
   PMS ink colors are achieved by mixing designated inks together [similar to paint]. Your proof is printed with a different process using a digital color machine. These proofs are designed to be checked for spelling, information correctness, size, and placement, not exact color matching. Color matching can only be done with a PMS swatch book.
   
   
3. I am not very familiar with the printing process, how do I know what type of paper, size, colors, etc. is best for my job?
   Our professionals can assist you in every step of the printing process. Each job has different requirements based on your objectives. If it is a marketing brochure, you may want to consider full color on a nice glossy paper, or if you need a few flyers for a church event, black and white copies might work. When you need some professional advice, or want to see our selection of papers, visit one of our locations, call us, or e-mail us. We’d love to help you in any way we can.
   
   
4. Are corporate accounts available?
   Yes. Companies and organizations wishing to set up a corporate account can fill out our short application by either clicking here, or contacting one of our DocuMart locations. Customers who do not have a corporate account may pay for their job with check, cash or credit card.
   
   
5. Can I e-mail my job to you?
   Yes. We gladly accept e-mailed files, just be sure to include contact information in your e-mail so we can reach you if we have any questions and zip or stuff the files prior to sending. When your e-mail reaches our system, you will receive an automatic response confirming that we have received your e-mail. If for some reason you don’t receive this message within about 20 minutes, either try resending, or call the DocuMart location you were trying to reach. Click here to send file.
   
   
6. Can you print on my paper, if I bring it to you?
   Yes. We can print on your paper, provided it is at least 3.5” x 5”. When supplying paper for us to print on, be sure to include about 10 to 15% extras to account for spoilage during the printing process.
   
   
7. Do you charge extra for rush jobs?
   No. We have no extra charges for rush jobs. In order to meet your time deadlines, some jobs may have to be produced using a different process, which could alter the price. We will always inform you of these differences prior to starting your project.
   
   
8. Do you print business cards?
   Yes. We have a wide variety of business card selections. We can print your business cards in black and white, PMS colors, full color, and with thermography (raised printing). We do other types of printing as well. From brochures, to envelopes, direct mail, and training manuals, we are your single source for printing and copying.
   
   
9. I have heard a lot about digital printing, which is better digital or traditional offset printing, and how do I know which one to choose?
   At DocuMart, we have the unique ability to offer both services. There are many advantages to both types of printing, and we will ensure your job is produced in the most efficient manner possible based on your needs.
   
   
10. My boss wants me to design a direct mail piece, I have no idea where to begin or what the post office needs, can you help with this?
    Direct mail is a very effective marketing tool. Our professionals can help you design the artwork, size, colors, quantities, and paper to maximize the value of your piece. We can even acquire a mailing list, address your pieces, and take them to the post office.
    
    
11. How long does it take for you to complete my order?
    There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us konw when you need your job completely and we'll get it done. We go to great lengths to meet your most stringent demands.
    
    
12. What is the minimum quantity I can order?
    One. We have a wide array of equipment designed to meet all of your needs, from one copy to several thousand.
    
    
13. What is a "proof"?
    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you via fax, email or hard copy.
    
    On multiple color jobs, we will produce a color match proof on our high quality ORIS color matching system to show how the different colors will appear.
    
    
14. Why do I need to look at a proof if I've already given you everything I need to have done?
    We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
    
    
15. How do I go about getting an estimate from you?
    Well, since you are here, DocuMart suggests you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.